IT Services for Small Business

Complete IT Management for Small Businesses

Running a small business means wearing many hats. IT shouldn’t be one of them. We provide comprehensive technology management that keeps your systems running, your data secure, and your team productive.

Managed IT Services

Full-service IT management tailored to small business needs and budgets.

Ongoing Support & Maintenance

Day-to-Day IT Support - When something breaks or doesn’t work right, you need answers fast. We provide responsive support that keeps your team working.

Proactive System Maintenance - Regular maintenance prevents problems before they impact your business. Patch management, system updates, backups, and monitoring keep everything running smoothly.

Strategic IT Planning - Technology should support your business goals. We help you plan investments, avoid unnecessary spending, and build systems that grow with you.

Complete System Management

We handle your entire IT infrastructure so you can focus on your business:

• Server Administration - Linux and Windows servers, virtualization, Active Directory, file sharing
• Network Management - Routers, switches, firewalls, Wi-Fi, VPNs, remote access
• Cloud Services - Email (Microsoft 365, Google Workspace), file storage, cloud applications
• Backup & Recovery - Automated backups, disaster recovery planning, business continuity
• Security Management - Firewalls, antivirus, patch management, security updates
• User Management - Account administration, password resets, access controls, onboarding/offboarding

Communication Systems

Phone Systems - Modern VoIP solutions that work reliably and save money compared to traditional phone systems. FreePBX, Asterisk, or hosted solutions.

Email & Collaboration - Microsoft 365, Google Workspace, or self-hosted solutions. Migration, configuration, training, and ongoing management.

Web Design & Development

Professional Websites - Modern, mobile-responsive websites that represent your business well. Built with reliable, maintainable technology that you can update yourself.

Static Site Development - Fast, secure, cost-effective websites using modern static site generators. Perfect for business sites, portfolios, and informational pages. Lower hosting costs, better security, excellent performance.

Content Management - WordPress or other CMS solutions when you need frequent content updates. Secure configuration, hosting, maintenance, and training.

Technical Implementation - We handle the entire technical stack: domain registration, DNS management, SSL certificates, hosting configuration, email setup, and ongoing maintenance.

Practical Approach - We build sites that work well and are easy to maintain. No over-engineered solutions, no vendor lock-in, no ongoing dependencies on expensive platforms.

IT Audits & Assessments

Understand where you stand and what needs attention.

Technology Assessment

Current State Review - Comprehensive evaluation of your existing IT infrastructure, identifying strengths, weaknesses, and risks.

Security Audit - Evaluate your security posture, identify vulnerabilities, and develop remediation plans. Network security, access controls, backup verification, and policy review.

Compliance Review - Ensure you meet industry requirements and regulatory obligations. Data protection, retention policies, access controls, and documentation.

Cost Analysis - Review IT spending and identify opportunities to reduce costs or improve value. Right-sizing services, eliminating unused subscriptions, and planning strategic investments.

What You Get

• Detailed findings report documenting current state
• Risk assessment identifying critical issues
• Prioritized recommendations with cost estimates
• Roadmap for improvements aligned with your budget and timeline
• Follow-up implementation support available

Why Small Businesses Choose Us

Right-Sized Solutions - Enterprise-grade capabilities scaled to small business needs and budgets. You don’t need to pay for features you won’t use.

Proactive Approach - We prevent problems instead of just fixing them. Regular maintenance, monitoring, and updates keep systems reliable.

Local Understanding, Remote Efficiency - On-site service when needed for installations and complex issues. Remote support for everything else, providing faster response and lower costs.

No Long-Term Contracts - Month-to-month service agreements. Stay because we deliver value, not because you’re locked in.

Real Technical Expertise - Over a decade delivering technology solutions across federal, startup, and enterprise environments. You get the same expertise that serves larger organizations.

Strategic Guidance - We help you make smart technology decisions aligned with your business goals and budget. No overselling, no unnecessary complexity.

Service Models

Managed IT Services

Comprehensive IT management with predictable monthly costs.

What’s Included:

• Unlimited remote support during business hours
• Proactive monitoring and maintenance
• Patch management and system updates
• Security management and updates
• Backup monitoring and testing
• Strategic IT planning and guidance
• Regular system reviews
• Priority response times

*On-site service available when needed for installations, complex issues, or hardware work.

Project-Based Services

One-time projects and specific initiatives.

Common Projects:

• Website design and development
• Server migrations and upgrades
• Network redesigns and installations
• Cloud migrations (Office 365, Google Workspace)
• Phone system implementations
• Security improvements
• Backup system implementation
• Software deployments
• Office moves and expansions

IT Audit & Assessment

One-time comprehensive evaluation of your technology environment.

Deliverables:

• Complete technology assessment report
• Security audit findings
• Prioritized recommendations
• Cost estimates for improvements
• Implementation roadmap

*Follow-up support available for implementing recommendations.

As-Needed Support

Hourly support for businesses that need occasional assistance.

Best For:

• Organizations with existing IT staff needing occasional expertise
• Specific technical projects requiring specialized knowledge
• Overflow support during busy periods
• Second opinions on technology decisions

Common Situations We Handle

“Our IT person left and we’re not sure what we have or how it works” - We document your environment, ensure everything is accessible, and provide ongoing support.

“Nothing is documented and we’re afraid something will break” - We document your systems, identify risks, and implement proper management.

“We’re growing and our current setup isn’t keeping up” - We assess your needs, design scalable solutions, and implement systems that support growth.

“We think we’re spending too much on IT but don’t know what’s reasonable” - We audit your technology spending, identify opportunities, and right-size your investments.

“We need to meet compliance requirements but don’t know where to start” - We assess current state, identify gaps, and implement necessary controls.

“Our systems are slow and unreliable” - We diagnose issues, implement fixes, and establish proper maintenance.

Service Area

Remote Support - Nationwide remote support for day-to-day issues, system administration, and most technical work.

On-Site Service - Available in the mid-Atlantic region for installations, physical infrastructure, complex troubleshooting, and situations requiring hands-on work.

Get Started

Ready to stop fighting with technology and get back to running your business?

Contact us for a free consultation. We’ll discuss your current situation, identify immediate needs, and outline how we can help.

No sales pitch. No pressure. Just honest advice about whether we’re a good fit for your business.

Frequently Asked Questions

Do you require long-term contracts? No. We work on month-to-month agreements for managed services. Stay because we deliver value, not because you’re locked in.

What size businesses do you work with? Typically 5-50 employees. Small enough to care about each client, large enough to need proper IT management.

Do you work on-site or remotely? Both. Most day-to-day work happens remotely for faster response and lower costs. On-site service available when needed for installations, physical infrastructure, or complex issues.

How quickly do you respond to support requests? Managed services clients get priority support with response goals based on issue severity. Critical issues receive immediate attention. Routine requests typically handled within a few hours.

What if we already have some IT infrastructure? We work with what you have. We assess your current systems, identify what’s working well and what needs attention, and develop a practical path forward.

Can you help with specific projects even if we don’t need ongoing support? Yes. We handle one-time projects like migrations, upgrades, security improvements, and specific implementations.